Delivery & Returns

MADE TO ORDER

Each piece of Natalie Perry jewellery is made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.

Because all our products are handmade in the UK in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it is ‘Made to Order’. You will be informed by email if this is the case – and orders take between 6-7 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on natalie@natalieperryjewellery.com and we will do our best to help you.

DELIVERY COSTS

Royal Mail Special Delivery services are provided free of cost within the UK. FedEx International Priority services are used on international orders at a flat rate of £35.00 per shipment. International Duty is payable by the receiver but we will make every effort to inform you of the approximate amount you should expect to pay in advance of shipment.

Please note all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Natalie Perry Jewellery are not responsible for any delays caused by any customs clearance procedures in the country of destination or any duty and taxes incurred in the country of destination.

RETURNS

Each piece of Natalie Perry jewellery is made to order, therefore we cannot offer a refund on a piece unless it is found to be faulty. In the unlikely event that you are unhappy with your order, please don’t hesitate to contact us here and we will do our best to assist you.

Should you find a fault with your item, please contact us immediately. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us to the address we provide.

All goods must be returned in the original packaging. Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.

PROCESSING YOUR REFUND

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.